Terms of Service

Alleba is operated by Alleba Advertising and Events, based in Davao City, Philippines. Alleba runs a web directory and a platform where small Filipino sellers can list and showcase products.

Alleba is a listing venue. Sellers publish their own shops, prices, product information and fulfilment terms. When you buy something, your agreement is with the seller, not with Alleba.

• Alleba is not a party to any sale between a buyer and a seller.
• Alleba does not hold, escrow or process buyer payments. Payments go directly to the seller's own GCash, Maya, QRPH or bank account.
• Alleba does not inspect, store, pack or ship any item.
• Alleba does not guarantee the quality, legality, safety or delivery of any listing, and cannot reverse a payment you have already sent.
• Paid subscription plans are payments from a seller to Alleba for platform features. They are separate from any sale between a buyer and a seller.

• You must give accurate registration details and keep them current.
• You are responsible for everything done through your account, so keep your password private.
• One person may hold one account. Shops within an account are subject to your plan limits.
• Accounts are for people aged 18 and over, or for minors acting with a parent or guardian's consent and supervision.
• Tell us at hello@alleba.com if you think someone else has used your account.

You agree not to use Alleba to:

• List or sell anything covered by our prohibited items policy, or anything illegal in the Philippines.
• Impersonate another person, business or shop, or misrepresent who you are.
• Post payment details belonging to someone else, or ask buyers to pay an account that is not yours.
• Send spam, harass other users, or post abusive, hateful or sexually explicit content.
• Scrape, overload, probe or interfere with the site or its infrastructure.
• Manipulate reviews, ratings or search placement.

You keep ownership of the photos, descriptions and other content you upload. By posting it, you grant Alleba a non-exclusive, worldwide, royalty-free licence to host, display, resize and promote that content on the site and in listings, search results and social previews for as long as it stays published.

You confirm you have the right to post what you upload, including any photos you did not take yourself. We may remove content that breaks these terms, infringes someone else's rights, or is the subject of a credible complaint.

• Only a buyer with a confirmed, paid order can review a shop, and each order can be reviewed once.
• Reviews must describe your genuine experience. Do not offer or accept anything in exchange for a review.
• Chat is for questions about products and orders. Do not use it to send abuse, spam or unrelated advertising.
• Support tickets and disputes are private between you and our team, and may include evidence you attach.

Because Alleba never holds your money, a dispute over an item, a delivery or a refund is settled between the buyer and the seller. Start with the chat thread on the order, then open a support ticket if you cannot reach an agreement.

We will look at what you send us and we can act on the account — a warning, a listing removal, loss of the verified badge, or suspension. We cannot force a refund, recover your payment, or guarantee any outcome.

We may suspend or close an account or shop that breaks these terms, that attracts repeated credible reports, or that puts other users at risk. Serious cases — fraud, prohibited items, impersonation — can be removed immediately and without notice. You can close your own account at any time from your account settings.

Alleba is provided “as is”. We work to keep it running but we do not promise uninterrupted availability, and features may change, move or be withdrawn. We may add, change or retire plan features with reasonable notice.

To the fullest extent allowed by Philippine law, Alleba is not liable for losses arising from a transaction between a buyer and a seller, for content posted by users, or for indirect or consequential losses such as lost profit or lost data. Where liability cannot be excluded, it is limited to the amount you paid Alleba in the twelve months before the claim.

You agree to cover Alleba against claims, damages and reasonable costs arising from your use of the site, your listings, your transactions with other users, or your breach of these terms.

These terms are governed by the laws of the Republic of the Philippines. Any dispute that cannot be resolved informally is submitted to the courts of Davao City.

We may update these terms. When a change is significant we will post it here with a new “last updated” date and, for account holders, notify you by email or in the app. Continuing to use Alleba after a change means you accept the updated terms.