Prohibited items policy

Shelf-stable food is welcome — baked goods, preserves, snacks, coffee, condiments and similar items — as long as you follow local food-handling rules and label allergens and shelf life honestly. Freshly cooked meals and anything needing a cold chain are not supported, because Alleba has no delivery network to move them safely.

• Illegal drugs, drug paraphernalia and precursor chemicals.
• Firearms, ammunition, replica guns, explosives and their parts.
• Bladed weapons sold as weapons rather than as tools or crafts.
• Stolen goods, or items you cannot show you have the right to sell.

• Prescription medicines, and any drug or supplement without FDA Philippines registration.
• Unregistered cosmetics, skin-whitening products with banned ingredients, and injectables.
• Medical devices requiring a licence to sell.
• Hazardous materials, flammable liquids, compressed gas and toxic chemicals.
• Recalled products of any kind.

• Tobacco, cigarettes, vapes, e-liquids and heated tobacco products.
• Alcoholic drinks.
• Live animals, and any wildlife, ivory, coral, shells or plants protected under Philippine or CITES rules.
• Lottery tickets, gambling services and betting accounts.
• Cash, gift-card balances, load, cryptocurrency, securities and other financial instruments.
• Services that require a professional licence, such as medical, legal or financial advice.

• Counterfeit goods, replicas and unauthorised branded merchandise.
• Pirated media, cracked software, account logins and streaming subscriptions.
• Lists of personal data, contact databases and scraped user information.
• Government IDs, licences, diplomas, permits or uniforms.

• Adult or sexually explicit material and services.
• Items that promote hate, violence or discrimination.
• Human remains, body parts and bodily fluids.
• Multi-level marketing recruitment, chain schemes and get-rich-quick offers.

This list is not exhaustive. If your item sits in a grey area, ask us at hello@alleba.com before you publish it. We would rather answer a question than remove a listing.

Every shop page has a “Report this shop” link, and you can open a support ticket for a specific product or order. Reports are private — the seller never sees who filed one.

• First, the listing is removed and the seller is notified with the reason.
• Repeated or careless breaches lead to loss of the verified badge and a temporary suspension.
• Illegal goods, counterfeits, fraud or anything that endangers a buyer results in immediate and permanent removal, without prior notice.
• Serious matters may be reported to the relevant Philippine authorities.
• You can appeal any action by opening a support ticket.