Return Policy

The seller you bought from is responsible for their own return, refund and exchange rules. Alleba does not hold payments or inventory, so we cannot refund a payment you already sent directly to a seller.

If an item is damaged, missing, not as described, or you changed your mind, message the seller through your order page or chat as soon as possible. Most issues are resolved faster directly with the seller.

• Take clear photos of the item and packaging if it arrived damaged.
• Keep the original packaging and any proof of delivery.
• Share your order code so the seller can find the sale quickly.

Unless the seller states otherwise on their shop page or product listing, buyers should raise a concern within 7 days of receiving the item. Sellers are encouraged to respond within 2 business days.

• Custom-made, personalised or perishable items, unless they arrive damaged or incorrect.
• Digital downloads or services already delivered.
• Items damaged after delivery through misuse or improper care.

If the seller does not respond or you cannot reach an agreement, open a support ticket from your order page. Alleba will review the order, chat history and any evidence provided, and may warn, suspend or remove sellers who repeatedly fail to honour fair returns.

Refunds are sent by the seller through the same payment channel used for the original payment (GCash, Maya, QRPH, bank transfer, etc.). Alleba does not process or reverse payments.